Commissioned services

What “commissioned services” means

One of the responsibilities of the Cheshire Police and Crime Commissioner (PCC), is to ensure that support services are available to everyone affected by crime or harmful incidents.

Commissioning describes the process of identifying what the community needs, then securing and funding the appropriate support services – from victim and survivor care to community safety initiatives.

It is recognised that not everyone reports crime, and some people are victims of incidents that are classed as ‘non-crimes’ (such as anti-social behaviour). These victims may still need support to cope and recover, so support is offered, regardless of whether they have reported the matter to the police.

Police and Crime Commissioners receive a grant from the Ministry of Justice (MoJ) to commission these services. They are also able to secure additional funding from government and other sources to provide support to victims and prevent and tackle crime.

Why commissioned services matter

• To make sure victims and survivors receive care, advice and support – emotional, practical or legal – to help them through a difficult time.
• To support services that reduce crime, tackle anti-social behaviour and strengthen community safety in the long-term.
• To work with partner agencies, voluntary organisations and community groups, ensuring a joined up, fair and effective response to local needs.

Evidence-based approach

The PCC adopts an evidence-based approach to commissioning services. This means:

• Funding is directed towards projects that demonstrate real impact in supporting victims, preventing crime, and improving public services.
• Services are regularly reviewed. Those that prove effective may be re-commissioned, while those that do not meet expectations may be discontinued.
• Emerging needs are identified to ensure support is available for those affected, helping them to cope and recover.

Commissioning process

A four-stage commissioning process guides how services are selected and funded:

1. Assessment of Needs: Understanding what communities require.
2. Designing Solutions: Working with partners, market experts, and service users to create effective programmes.
3. Implementation: Delivering services in partnership with other organisations.
4. Evaluation: Measuring outcomes to ensure services deliver value and impact.

Partnership working is central to this process. The PCC collaborates with other organisations and the community to design and deliver the best possible solutions. Co-commissioning and community involvement are key to creating services that truly make a difference.

Services commissioned in Cheshire

The PCC has appointed the organisations listed below to provide victims and survivors of crime with the help and support they need to recover.