CALL MANAGEMENT AUDITORS
VOLUNTEERING OPPORTUNITY: CALL MANAGEMENT AUDITORS
David Keane, the Police & Crime Commissioner for Cheshire, is offering residents an exciting volunteering opportunity to join the Call Management Audit Scheme. Call Management Auditors undertake an audit of randomly selected emergency and non-emergency calls received by the Constabulary’s Force Control Centre to ensure that the demands and expectations of the public are met through call handling and incident response standards.
David said “One of my priorities as your Police & Crime Commissioner is to have a ‘police service connected with our communities’. Call Management Auditors will act as ‘critical friends’ providing me with independent and invaluable feedback on the manner in which the Constabulary interacts with the public during telephone contact. In addition, the audit will highlight the extent to which the Constabulary responds against the national call handling standards and national standards for crime recording which will assist me in my role of holding the Chief Constable to account.
Eleanor Haines, Call Management Auditor, said: “Volunteering for the Police and Crime Commissioner helps me feel like I’m contributing to the community. As an ordinary member of the public I feel like I’m part of something bigger and feel valued by the Commissioner and wider police force."
For additional information about the role of Call Management Auditor, please see below a ‘Person Specification’ and ‘Role Description’. Should you require any additional information, please contact the Office of the Police & Crime Commissioner on 01606 364103.
To apply for the role of Call Management Auditor, please complete the application form above and return to the Office of the Police & Crime Commissioner via e-mail or post.
E-mail: [email protected]
Post: FAO Matt Walton, Office of the Police & Crime Commissioner for Cheshire
Stockton Heath Police Station, Grappenhall Road, Stockton Heath, Warrington, WA4 2AF